FirstView® from First Student
FirstStudent launched FirstView®, a bus tracking and parent communications app for your smartphone or desktop. FirstView® helps districts and parents better manage the moving pieces during the hectic before-and after-school rush by providing up-to-the-minute bus information.
FirstView®is packed with helpful features, including estimated bus arrival time, opt-in district messaging regarding delays or issues, customizable alerts and built-in customer support. Here's how to get started!
1. Download the FirstView® Parent App
Go to firstviewapp.com or find FirstView® in the App Store or Google Play. Follow the instructions to download the app to your smartphone.
2. Set Up Your Profile
Open the FirstView® app from your homescreen and begin the registration process. You’ll be asked to:
- Select State/Province - Kansas
- Select District - USD 232 - De Soto
- Enter FirstView Student ID & Security Code (available in Skyward Family Access; instructions for parents)
Where do I find my Student ID & Security Code? Review our step-by-step instructions. Please contact us with any issues regarding your Security Code in Skyward.
You’ll then be prompted to REGISTER. Learn more about the FirstView® app.
3. Follow a Stop
Once you select “Done,” your morning and afternoon stops will automatically appear on your Profile under Student Stops and on your FirstView® map. You may track multiple students.
4. Set Notifications
Go to Settings and select “Notification Settings” to turn on notifications. From this screen, you can also add email recipients, edit your Profile or add another student. Alerts and notifications from your district will appear under Notifications in the menu. (Please note: To receive push notifications, you must allow your mobile device to receive notifications from the FirstView® app. You can confirm/update your settings within your phone’s app settings.)
5. Set Up Time and Distance Alerts
To set up alerts for when the bus is a certain time or distance away from the stop, go to Profile and select your student. You can set alerts for both A.M. and P.M. dispatch.
6. Ask for Help or Give Suggestions
FirstView® provides a dedicated customer support team Monday through Friday to assist you:
- Call toll-free 888-889-8920 from 7:00 a.m. ET to 5:00 p.m. ET;
- Contact FirstStudent at 913-422-8501
- Email Customer Support at firstname.lastname@example.org; or
- Use the in-app “!” button (right corner) to provide feedback.
Have additional questions about FirstView by FirstStudent? Check out these Frequently Asked Questions
Real-time Disclaimer: FirstView shows data collected from the GPS device installed on a bus. There are many factors that may inhibit the ability to capture live GPS data. For this reason, the app should be used as a tool to aid parents with transportation questions, and should not be used for route performance analysis.