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LifeMatters Employee Program

Program Overview

800-634-6433 • Password: USD232


  • Free and confidential services to employees and eligible dependents*
  • Unlimited 24/7 assessment, counseling and individual crisis intervention
  • Multiple modes of access and engagement available (phone, face-to-face, video**, private chat**, texting**, email)
  • Access to language line services (140+ languages)
  • TDD/TTY capabilities for the deaf and hard of hearing

Life and Wellbeing Resources

  • Up to 6 face-to-face sessions with a local provider (per issue, per year)
  • Verified referrals, as needed, to:
    • Services covered by insurance and other employee benefits
    • Community programs and resources tailored to client needs
  • Comprehensive adoption, child/elder care and education resources
    • Telephonic and online access to work/life specialists and dependent care consultants
    • A minimum of 3 confirmed referrals with vacancy checks
    • Educational materials – tip sheets, handbooks, etc.
    • Online searches for child and elder care services, adoption agencies, schools, pet resources, etc.
  • Telephonic personal convenience resources and referrals (examples: home improvement, travel, etc.)
  • Legal consultation (telephonic or in-person)
    • Free 30-minute initial telephonic or in-person consultation with attorneys on personal legal concerns
    • Discount of 25% on attorney’s hourly rate if continued representation is needed
    • Will kits; simple wills at no or low cost
    • Online legal templates and forms
    • 6-page document review
    • Phone call or letter prepared by attorney to resolve simple disputes
  • Financial consultation (telephonic)
    • Unlimited financial consultation with certified financial representatives
    • Debt management, credit report reviews, budgeting, financial planning
    • Online educational materials and calculators
  • Identity theft consultation and resources
    • Identity theft counseling with a consumer credit counselor
    • Identity theft guidebook, articles and tip sheets
  • 6-session telephonic smoking cessation program (non-incentivized)

Online & Mobile Tools

  • Highly interactive website (, with French and Spanish versions available
  • Access to interactive services, member website, etc., through our mobile app
  • Wellbeing assessment, including profile results, goal-setting tools, goal trackers, resource library
  • Physical and behavioral health risk assessments
  • Webinars and learning modules covering topics in life, work, family and wellbeing

Employee Portal

Life Matters Logo hyperlinked to employee portal.

Use Password USD232